Terms & Conditions Use of the mibox88 Platform

1 Acceptance of Terms of Use

These Terms & Conditions ("Agreement") govern your use of the mibox88 website, mobile app, and all services provided by our platform. This Agreement takes effect from the moment you first access the mibox88 platform, whether via the website or mobile app.

Your continued use of the mibox88 platform following any amendments to these Terms & Conditions constitutes your acceptance of the revised terms. If you do not agree with any part of this agreement, you are required to stop using the mibox88 platform immediately.

2 Account Eligibility & Registration Requirements

To register and use mibox88 services, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration.
• Register only one (1) account. Multiple account registrations are strictly prohibited.
• Provide accurate, truthful, and up-to-date personal information during the registration process.
• Not be on the self-exclusion list for the mibox88 platform.
• Have full legal capacity to enter into binding agreements.

Identity Verification (KYC)

Mibox88 conducts a Know Your Customer (KYC) process as part of our commitment to security and compliance. You may be required to submit identity verification documents such as a national ID, passport, or other supporting documents upon request. Failure to complete the KYC process may result in account suspension or closure.

3 Account Responsibility & Security

You are fully responsible for maintaining the confidentiality of your mibox88 account username and password. All activity that occurs through your account is your responsibility, whether carried out by you or by any third party who gains access to your account.

• Do not share your login details with anyone, including family members or friends.
• Use a strong password combining uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an extra layer of protection.
• Log out of your account after every session, especially on shared devices.
• Contact mibox88 support immediately if you suspect any unauthorised access to your account.

Mibox88 will not be liable for any losses arising from unauthorized access to your account caused by your own negligence in safeguarding your login credentials.

4 Deposits & Payment Methods

Mibox88 accepts a variety of popular deposit methods in Malaysia. All deposits must be made in Malaysian Ringgit (MYR) and processed through recognized and secure payment channels.

Accepted Deposit Methods

• DuitNow (instant transfer 24/7)
• FPX (Financial Payment Exchange)
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• Online bank transfer (all major Malaysian banks)

Deposit Requirements

• Minimum deposit: RM 20 per transaction (unless otherwise stated in a specific promotion).
• All deposits must be made from a bank account or e-wallet registered in your own name.
• Third-party deposits are not accepted and will be returned minus any applicable processing fees.
• Mibox88 is not responsible for any transaction fees charged by your bank or e-wallet provider.

5 Fund Withdrawal

Mibox88 is committed to processing all valid withdrawal requests promptly and efficiently. Fund withdrawals are subject to the following conditions:

Withdrawal Procedure

• Minimum withdrawal: RM 50 per transaction.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name and verified through the KYC process.
• Approved withdrawal requests are processed within 1 to 3 business days, depending on the chosen withdrawal method.
• Withdrawals via DuitNow are typically processed within 2 to 6 business hours.

Rollover Requirements Before Withdrawal

If you have received any bonus or promotion, the bonus amount may be subject to rollover requirements before a withdrawal is permitted. The specific rollover conditions for each promotion are clearly stated on the relevant promotions page. Please review those conditions before claiming any bonus.

6 Bonuses, Promotions & Rewards

Mibox88 offers a wide range of bonuses and promotions from time to time to enhance our members' gaming experience. All bonuses and promotions are subject to specific terms and conditions stated alongside each offer.

General Bonus Terms

• Each bonus may only be claimed once per account, household, or shared IP address.
• Mibox88 reserves the right to void any bonus claimed through fraudulent or unauthorized means.
• Bonuses may not be transferred to other players or directly exchanged for cash without fulfilling the rollover requirements.
• Mibox88 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Mibox88's decisions regarding bonus eligibility are final and binding.

Loyalty Programme

Active mibox88 members are eligible to join our loyalty programme, which offers ongoing rewards based on wagering activity. Accumulated loyalty points may be redeemed according to the rates and conditions set out in the current loyalty programme.

7 General Betting Rules

All bets placed through the mibox88 platform are subject to the following general rules as well as the specific rules applicable to each game type or sport.

• All confirmed bets are final and cannot be cancelled or modified.
• Mibox88 reserves the right to decline, void, or reduce any wager at any time without providing a reason.
• Any technical errors or system disruptions affecting wagering outcomes will be resolved at mibox88's discretion based on available system records.
• Bets placed after a sporting event has commenced may be voided at mibox88's discretion.
• The use of bots, automated software, or any unfair methods to gain an advantage in wagering is strictly prohibited and may result in account closure and forfeiture of all funds.

8 Responsible Gaming

Mibox88 genuinely cares about the well-being of our players. We provide a range of tools and resources to help you manage your gaming habits and ensure your experience remains enjoyable.

Self-Control Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Loss Limit: Set a maximum loss amount you are comfortable with over a defined period.
• Session Limit: Limit the amount of time you spend playing in a single session.
• Temporary Break: Take a break from the platform for 24 hours, 48 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for 6 months, 1 year, or permanently.

For more information on responsible gaming and support resources, please visit the page Responsible Gaming ours.

9 Data Security & Privacy

Mibox88 takes your privacy and data security very seriously. All personal information you provide to us is protected using the latest encryption technology and stored in accordance with industry best practices.

• All communications between your device and mibox88 servers are protected with 256-bit SSL encryption.
• Mibox88 will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.
• Your information may be shared with relevant authorities if required by law.
• You have the right to request access to your personal data or to request corrections to any inaccurate information.

For full details on how we manage your personal data, please refer to Privacy Policy mibox88.

10 Account Suspension & Closure

Mibox88 reserves the right to suspend or close any user's account at any time for reasons including but not limited to:

• Violation of any part of these Terms & Conditions.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Multiple account registrations by the same individual.
• Providing false information during registration or the KYC process.
• Use of unauthorised software or methods to gain an unfair advantage.
• Self-exclusion requests submitted by the player themselves.

If your account is closed for a valid reason, any remaining funds not linked to fraudulent activity or a breach of terms will be returned to you once the investigation is complete.

11 mibox88 Limitation of Liability

To the extent permitted by applicable law, mibox88 shall not be liable for:

• Any financial losses incurred as a result of wagering activity on our platform.
• Service disruptions due to system maintenance, technical failures, or unforeseen circumstances.
• Losses or damages arising from unauthorised access to your account caused by your own negligence.
• Disputed game results that have been verified by mibox88's independently audited RNG system.

12 Amendments to Terms & Conditions

Mibox88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on the mibox88 platform.

We will endeavour to provide reasonable notice of any significant changes via your registered email or in-platform notifications. However, it remains your responsibility as a user to review the Terms and Conditions periodically.

If you have any questions regarding these Terms & Conditions, please contact our support team via Live Chat within the platform or by email at [email protected].